Maher Ayari

Team

Commented on never received my payments send last week!Hello, we can see that your payment is currently being processed. As this is your first transaction, it may take longer than usual because our banking partner need to complete a manual review. Your funds remain protected throughout the process. If the payment cannot be approved,…Commented on There has been no notification of any change in the handling fee.Thanks for reaching out. We recently made a small adjustment to fees for certain users making small transactions, where the standard 1% fee wasn’t covering processing costs. This is a temporary measure as we evaluate a more sustainable solution. We understand the frustration and…Commented on Approval of proof of addressesUnfortunately, your verification was rejected by our banking partner, which means you won’t be able to access the USD/EUR virtual accounts on the platform. As this decision comes from our regulated partner, there’s nothing further we can do on our side, and your access to the pla…Commented on Verification processWe’ll email you a link to have you try again the verification flow. Make sure your ID is valid, the picture is clear and all information is lisible.Commented on Where did my money go?Thanks for reaching out. I looked into your payment, and it appears that it was automatically refunded to the sender by our banking partner. This can happen in certain cases due to compliance checks or incomplete payment details. Please note that refunds may take up to 5 business…Commented on Why? I claim EUR and this error, please fix itIs the email attached to your account “gwewahid@gmail.com”? Because we don’t see any successfully completed KYC for that email.Commented on Bugs on eurIs the email attached to your account “risqimaulanaazis@gmail.com”? Because we don’t see any successfully completed KYC for that email.Commented on usd and euro currency not openWe don’t see that you successfully completed KYC. You first need to go through those steps.Commented on VerifikasiThanks for reaching out, and we sincerely apologize for the inconvenience. We can confirm that your account has been granted access to both USD and EUR account details. We're currently looking into why the EUR account info might not be displaying properly on your dashboard. In th…Commented on verifiyWe’ll email you a link to complete one final step so your verification checkmark can appear.Commented on Unable to get verifiedUnfortunately, your verification was rejected by our banking partner, which means you won’t be able to access the USD/EUR virtual accounts on the platform. As this decision comes from our regulated partner, there’s nothing further we can do on our side, and your access to the pla…Commented on Help me update my emailUpdating your email isn’t available just yet, but this feature is coming soon. We’ll let you know as soon as it’s live.Commented on My USD account still locked even My Account VerifiedThanks for reaching out, and we sincerely apologize for the inconvenience. We can confirm that your account has been granted access to both USD and EUR account details. We're currently looking into why the EUR account info might not be displaying properly on your dashboard. In th…Commented on Financial ConsultingYou can receive funds from any platform as long as it can send USD or EUR via ACH, Wire, or SEPA. If Zelle (or the sender’s bank) supports sending through those rails, it will work smoothly.Commented on Financial ConsultingYou can receive funds from any platform as long as it can send USD or EUR via ACH, Wire, or SEPA. If Zelle (or the sender’s bank) supports sending through those rails, it will work.Commented on BugWe’ve had a surge in KYC submissions recently, which caused some delays in the review process. Your verification is in progress, and you’ll receive an email as soon as it’s completed. Thanks for your patience Commented on No ceklisWe’ve had a surge in KYC submissions recently, which caused some delays in the review process. Your verification is in progress, and you’ll receive an email as soon as it’s completed. Thanks for your patience Commented on EUR still lockedThanks for reaching out, and we sincerely apologize for the inconvenience. We can confirm that your account has been granted access to both USD and EUR account details. We're currently looking into why the EUR account info might not be displaying properly on your dashboard. In th…Commented on i have questionsWhen receiving payments via IBAN, there is a 1% fee applied. Withdrawals, however, are free — with a 0% fee. As for limits on receiving IBAN transfers, these are set by our banking partner and may vary depending on your account type and profile. The system automatically assesses…Commented on Verification not recognized after completionThanks for bringing this to our attention — and we sincerely apologize for the inconvenience. We’ve noticed this issue affecting a few users where the system continues to prompt for verification even after the process has been completed. Please rest assured that once you’ve submi…Commented on How to View the Payer's NameCurrently, when receiving payments into your Sorbet wallet, the payer’s name does not appear. We're actively working on adding this capability to improve transparency and tracking. As for daily payment and transfer limits, these are set by our banking partner and may vary based o…Commented on The problem with verificationWe will write to you via email to fix this.Commented on kycUnfortunately, your verification was rejected by our banking partner, which means you won’t be able to access the USD/EUR virtual accounts on the platform.Commented on Ach PaymentThanks so much for the kind words — and that’s a great suggestion. A one-click payment link or ACH Pay button is actually on our radar, and we're working on ways to make payments even smoother. Really appreciate you sharing this — feedback like yours helps shape what we build nex…Commented on How much is the transfer limit in US dollars for my customer?There’s no fixed transfer limit to USD — limits are set by our banking partner based on the information provided during your verification process. As long as you're able to clearly demonstrate the nature of the payment (e.g. through invoices or agreements), you should not face an…Commented on How much is the transfer limit in US dollars for my customer?There’s no fixed transfer limit to USD — limits are set by our banking partner based on the information provided during your verification process. As long as you're able to clearly demonstrate the nature of the payment (e.g. through invoices or agreements), you should not face an…Commented on VerificationI’ll reach out via email to help you.Commented on URGENT: KYC FailedHi Allen, I’ve reached out to you via email to try solving this together. We are sorry for the challenges you are having, and will do our best to solve this as soon as possible. Thank you, Maher Commented on There is a complications verifying my account, I was promoted to take my ID photo which I did snap my driver's license with my phone but still not verifying, I am having difficulties to resolve this please helpThanks for reaching out — and apologies for the trouble you're experiencing with the verification process. We understand how frustrating that can be. Our team will reach out to you via email shortly to help resolve the issue and get your account verified as soon as possible.Commented on Wallet balance not showing to withdraw fundsThanks for reaching out, and apologies for the inconvenience caused. The issue affecting balance visibility has now been resolved. Please note this was purely a display glitch — your funds were never impacted at any point. You can now log in and refresh the page; the balance shou…