Thanks for reaching out. I looked into your payment, and it appears that it was automatically refunded to the sender by our banking partner. This can happen in certain cases due to compliance checks or incomplete payment details.
Please note that refunds may take up to 5 business days to appear on your client’s side, depending on their bank.
Since this process is handled directly by our banking provider, it’s not something we can speed up on our end.
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Comments1
Maher Ayari
Dec 11, 2025
Thanks for reaching out. I looked into your payment, and it appears that it was automatically refunded to the sender by our banking partner. This can happen in certain cases due to compliance checks or incomplete payment details.
Please note that refunds may take up to 5 business days to appear on your client’s side, depending on their bank.
Since this process is handled directly by our banking provider, it’s not something we can speed up on our end.