Payment Issue
Hi, I have an incoming ACH deposit of $3,895.17 from Cash App dated 23 Jul, 2026, status shows Processing. Could you please let me know what supporting documents I need to submit to finish compliance review? I can provide materials immediately.
tee.gainful-6q 1 day ago
📝 Feedback
Payment Issue
Hi, I have an incoming ACH deposit of $3,895.17 from Cash App dated 23 Jul, 2026, status shows Processing. Could you please let me know what supporting documents I need to submit to finish compliance review? I can provide materials immediately.
tee.gainful-6q 1 day ago
📝 Feedback
Never received my transfer for more than week now
it’s more than a week now and I didn’t receive the payment and it’s not reverted back to the sender. looks like this platform is just a scammer! please send me my money back I am not interested to use the platform anymore. The worst experience I have on any money transfer platform
me 2 days ago
🐞 Bugs
Never received my transfer for more than week now
it’s more than a week now and I didn’t receive the payment and it’s not reverted back to the sender. looks like this platform is just a scammer! please send me my money back I am not interested to use the platform anymore. The worst experience I have on any money transfer platform
me 2 days ago
🐞 Bugs
Completed
never received my payments send last week!
you guys are saying it’s same day payments collection and it’s a week I didn’t receive my payment! I already submit all the verification documents is this platform a scam!
me 4 days ago
🐞 Bugs
Completed
never received my payments send last week!
you guys are saying it’s same day payments collection and it’s a week I didn’t receive my payment! I already submit all the verification documents is this platform a scam!
me 4 days ago
🐞 Bugs
Completed
There is no good support
I have a pending transaction at the moment and I haven't even gotten a response from them till now
stadd388 24 days ago
📝 Feedback
Completed
There is no good support
I have a pending transaction at the moment and I haven't even gotten a response from them till now
stadd388 24 days ago
📝 Feedback
Request for Investigation of Outgoing Transfer
Dear Support Team, I would like to request an investigation regarding an outgoing transfer that appears not to have been credited to the beneficiary and has not been returned to our account. Transaction details: Beneficiary: DUE NETWORK SL Beneficiary IBAN: NL09CLRB0007087770 Beneficiary Bank: ClearBank Europe N.V. SWIFT/BIC: CLRBNL2AXXX Amount: 1730eur Payment Reference: DN0007654JK Payment Reason: 124 – Bill payment / utilities According to our records, the payment was successfully submitted. However, the beneficiary has informed us that the funds have not been received. At the same time, the funds have not been returned to our account. Could you please investigate and clarify: Whether the payment has been successfully delivered to the beneficiary bank; Whether the payment is currently pending, under review, or awaiting additional processing; Whether the payment has been rejected or returned; If returned, please provide the return date and reference number; If the payment is currently held by an intermediary or beneficiary bank, please provide the current status and expected resolution timeline. We would appreciate receiving a SWIFT/SEPA trace, payment tracking information, or any available confirmation regarding the current location and status of the funds. As the beneficiary has confirmed non-receipt of the payment, we kindly request urgent assistance in locating the transfer and resolving the matter. Thank you for your support.
office about 2 months ago
💡 Feature Request
Request for Investigation of Outgoing Transfer
Dear Support Team, I would like to request an investigation regarding an outgoing transfer that appears not to have been credited to the beneficiary and has not been returned to our account. Transaction details: Beneficiary: DUE NETWORK SL Beneficiary IBAN: NL09CLRB0007087770 Beneficiary Bank: ClearBank Europe N.V. SWIFT/BIC: CLRBNL2AXXX Amount: 1730eur Payment Reference: DN0007654JK Payment Reason: 124 – Bill payment / utilities According to our records, the payment was successfully submitted. However, the beneficiary has informed us that the funds have not been received. At the same time, the funds have not been returned to our account. Could you please investigate and clarify: Whether the payment has been successfully delivered to the beneficiary bank; Whether the payment is currently pending, under review, or awaiting additional processing; Whether the payment has been rejected or returned; If returned, please provide the return date and reference number; If the payment is currently held by an intermediary or beneficiary bank, please provide the current status and expected resolution timeline. We would appreciate receiving a SWIFT/SEPA trace, payment tracking information, or any available confirmation regarding the current location and status of the funds. As the beneficiary has confirmed non-receipt of the payment, we kindly request urgent assistance in locating the transfer and resolving the matter. Thank you for your support.
office about 2 months ago
💡 Feature Request
status of my application
I would like to ask about the status of my application. I submitted all the requested documents and I am still waiting for a review and update. Could you please let me know when my application is expected to be reviewed?
contact about 2 months ago
📝 Feedback
status of my application
I would like to ask about the status of my application. I submitted all the requested documents and I am still waiting for a review and update. Could you please let me know when my application is expected to be reviewed?
contact about 2 months ago
📝 Feedback
Unable to Open USD Account
Hello Sorbet Support, I was able to open a EUR account instantly, but when I try to open a USD account, I receive the error: "An unknown error occurred. Please contact support." Could you please help me resolve this issue? Thank you, Zeus
quality.control about 2 months ago
🐞 Bugs
Unable to Open USD Account
Hello Sorbet Support, I was able to open a EUR account instantly, but when I try to open a USD account, I receive the error: "An unknown error occurred. Please contact support." Could you please help me resolve this issue? Thank you, Zeus
quality.control about 2 months ago
🐞 Bugs
Account activation inquiry
Hello, I would like to know when my account is expected to be activated and fully operational. Thank you in advance for your help. Kind regards, Jennifer Ann
office about 2 months ago
📝 Feedback
Account activation inquiry
Hello, I would like to know when my account is expected to be activated and fully operational. Thank you in advance for your help. Kind regards, Jennifer Ann
office about 2 months ago
📝 Feedback
I've not received incoming payment
I've not received incoming payment Yet since last week Friday what's going on
stringer11985 3 months ago
💡 Feature Request
I've not received incoming payment
I've not received incoming payment Yet since last week Friday what's going on
stringer11985 3 months ago
💡 Feature Request
