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Accounts
Hello, I noticed that the verification for my accounts are taking a while Im just wondering is everything okay on you guys end.
Account review request
Greetings Greetings Daniel Luis Teia, contacting the sorbet team to request assistance. My order was not approved for verification and I would like to know why and ask for help in resolving this issue.
Account
very strange, they informed me via email that the account had been approved, but when I entered Sorbet the account was still pending.
Why is it pending for so long? I filled it in correctly and there are no errors at all.
Why is it pending for so long? I filled it in correctly and there are no errors at all.
Request for Investigation of Outgoing Transfer
Dear Support Team, I would like to request an investigation regarding an outgoing transfer that appears not to have been credited to the beneficiary and has not been returned to our account. Transaction details: Beneficiary: DUE NETWORK SL Beneficiary IBAN: NL09CLRB0007087770 Beneficiary Bank: ClearBank Europe N.V. SWIFT/BIC: CLRBNL2AXXX Amount: 1730eur Payment Reference: DN0007654JK Payment Reason: 124 – Bill payment / utilities According to our records, the payment was successfully submitted. However, the beneficiary has informed us that the funds have not been received. At the same time, the funds have not been returned to our account. Could you please investigate and clarify: Whether the payment has been successfully delivered to the beneficiary bank; Whether the payment is currently pending, under review, or awaiting additional processing; Whether the payment has been rejected or returned; If returned, please provide the return date and reference number; If the payment is currently held by an intermediary or beneficiary bank, please provide the current status and expected resolution timeline. We would appreciate receiving a SWIFT/SEPA trace, payment tracking information, or any available confirmation regarding the current location and status of the funds. As the beneficiary has confirmed non-receipt of the payment, we kindly request urgent assistance in locating the transfer and resolving the matter. Thank you for your support.
I've not received incoming payment
I've not received incoming payment Yet since last week Friday what's going on