Saad Ahmed Siddiqui
TeamCommented on Sorbet (Shariah Compliant?)Salam Ahmed, Thanks for reaching out yes we are fully Shariah compliant we are very transparent about your funds if you have any queries you can book a meeting with us and we would love to explain you in detailCommented on verification is progreg more tha 5 dayHi, Sorry for the delay. Please send us an email at support@mysorbet.io with the email address associated with your account, and our team will look into your KYC verification and provide you with an update as soon as possible. Thank you for your patience.Commented on There is no good supportSorry for the delay in responding. We've checked your transaction, and it has already been refunded because it was identified as fraudulent by our banking partner Please let us know if you have any other questions or need further assistance.Commented on Inquiry About Refunded TransactionThank you for reaching out. As part of the rollout of new features on Sorbet, we conducted an additional verification review. Unfortunately, your account did not meet our Terms of Service requirements for these features. To avoid disruption, we have re-opened your previous accoun…Commented on The euro bank nameHey, for EUR accounts, the bank name is Modulr Finance BV.Commented on Limit per transactionHey, you can visit https://beta.mysorbet.io/accounts to view the minimum and maximum transaction limits. If no maximum limit is shown, that means there is no maximum limit and you can make transactions of any amount.Commented on VerificationHi, thank you for reaching out, and sorry for the inconvenience. I’ve just sent you an email with the next steps to complete your verification. Please check your inbox and let us know if you need any further help.Commented on Verification issueHi, thank you for reaching out, and sorry for the inconvenience. I’ve just sent you an email with the next steps to complete your verification. Please check your inbox and let us know if you need any further help.Commented on DepositHey, Thank you for reaching out. I’ve checked your account and your last deposit of €4,800 on 01/02/2026 has already been refunded. If you’ve made any other deposit after that, please let me know.Commented on Transfer issueHello, Thanks for reaching out. We’ve checked the transfer sent on December 30, 2025, and can confirm that it was not credited to your Sorbet account and was refunded back to the sender. No funds are currently held on our side. We recommend asking your friend to check with their…Commented on My deposits was lostHello, We’ve checked the two EUR transfers (€57.84 and €361.31) sent on December 17. Both payments were not credited to your Sorbet account and were successfully refunded back to the sender (Payoneer). Since the funds have already been returned, we recommend following up directly…Commented on How do I activate Zelle features?Hi, Sorbet does not currently support Zelle transfers. At the moment, Sorbet supports USD payments via ACH and wire transfers, and EUR payments via SEPA. Let me know if you’d like guidance on using ACH or wire instead.