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Inquiry About Refunded Transaction

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Dear mysorbet

I would like to inquire why the funds sent to my account were refunded. The payment was expected to be credited, but instead, it was returned.

Kindly provide the reason for the refund so I can inform my client and have the payment resent accordingly.

I would appreciate your prompt response.

Thank you.

Posted by soviceokiki ·
1 comment

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Comments1

  • Saad Ahmed Siddiqui

    Team•

    Mar 25

    Thank you for reaching out. As part of the rollout of new features on Sorbet, we conducted an additional verification review. Unfortunately, your account did not meet our Terms of Service requirements for these features.

    To avoid disruption, we have re-opened your previous account details. You can view them on your Accounts page and continue receiving payments there as usual.

    Thank you for your understanding, and please let us know if you need any further help.