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My deposits was lost

Feature Request

Hello,

I’m experiencing an issue with receiving two EUR transfers from Payoneer to my account. The amounts are €57.84 and €361.31.

Both payments were sent on December 17 to my new Banking Circle EUR account details, but they still haven’t been credited. Payoneer support has also confirmed that these funds were not returned to them.

Could you please help investigate the status of these two transfers and clarify what may have happened to them?

Thank you in advance for your assistance.

Posted by lu0677592404 ·
Status: Completed1 comment

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Comments1

  • Saad Ahmed Siddiqui

    Team•

    Jan 6

    Hello,

    We’ve checked the two EUR transfers (€57.84 and €361.31) sent on December 17. Both payments were not credited to your Sorbet account and were successfully refunded back to the sender (Payoneer).

    Since the funds have already been returned, we recommend following up directly with Payoneer to confirm when the refunded amounts will appear back in your Payoneer balance, as processing times can vary on their side.