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Verification not recognized after completion

Bugs

I have successfully completed the verification process, but the system did not register it. Each time I log in, it still asks me to verify my account, and the verification status remains unchanged. This issue persists even after reloading the page and trying different browsers.

Posted by finance ·
2 comments

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Comments2

  • Maher Ayari

    Team•

    Dec 8, 2025

    Thanks for bringing this to our attention — and we sincerely apologize for the inconvenience.

    We’ve noticed this issue affecting a few users where the system continues to prompt for verification even after the process has been completed.

    Please rest assured that once you’ve submitted your KYC the first time, it’s successfully received on our end — even if the interface doesn’t immediately reflect it.

    For your specific account, I can confirm that your verification is currently under review. We're experiencing a higher than usual volume, which may cause some delays in processing.

    • Shop craze llc

      •

      Jan 24

      My account is doing the same thing