I have been trying to verify my account but despite several attempts to upload valid proof of address my account hasn't been verified yet keeps on saying inconsistent data yet the information is true.
Unfortunately, your verification was rejected by our banking partner, which means you won’t be able to access the USD/EUR virtual accounts on the platform.
As this decision comes from our regulated partner, there’s nothing further we can do on our side, and your access to the platform will be restricted moving forward. This is necessary to ensure we remain fully compliant with AML and KYC regulations.
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Comments1
Maher Ayari
Dec 9, 2025
Unfortunately, your verification was rejected by our banking partner, which means you won’t be able to access the USD/EUR virtual accounts on the platform.
As this decision comes from our regulated partner, there’s nothing further we can do on our side, and your access to the platform will be restricted moving forward. This is necessary to ensure we remain fully compliant with AML and KYC regulations.