I do not see any balance in my account. I did a transaction over the weekend and received confirmation of the reception over email. However there is no information on the balance and the transaction tab. Could you please help?
Thanks for reaching out, and apologies for the inconvenience caused.
The issue affecting balance visibility has now been resolved. Please note this was purely a display glitch — your funds were never impacted at any point.
You can now log in and refresh the page; the balance should update shortly (it may take a couple of minutes to reflect).
If you’re still experiencing any issues or have questions, don’t hesitate to reach out — we’re here to help!
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Comments1
Maher Ayari
Oct 8, 2025
Thanks for reaching out, and apologies for the inconvenience caused.
The issue affecting balance visibility has now been resolved. Please note this was purely a display glitch — your funds were never impacted at any point.
You can now log in and refresh the page; the balance should update shortly (it may take a couple of minutes to reflect).
If you’re still experiencing any issues or have questions, don’t hesitate to reach out — we’re here to help!
Maher